The activation portal will be removed from 26th September as activation keys are no longer required by our 8000-series and 2000-series products.
After that date if you would like help with transitioning your product to the latest software and/or firmware please contact us at

This website is for Xilinx customers who are interested in the products, services and support that were formerly offered by Solarflare Communications (Solarflare was acquired by Xilinx in 2019).
If your interest is in other Xilinx products or their support please visit our company's main website


We have multiple ways for you to interact and get the answers you need quickly. A variety of resources are provided to help you find the information you need at your fingertips. Depending upon your user profile, you’ll be able to access support tools, documentation, activation key downloads, access the partner portal and more.

If you are a customer, have not yet registered for an account at this website and would like to do so, please select Register (above, right). Please note that at this time registration at this website is not integrated with that of


Select Downloads from the menu above and then the category to download networking drivers, documentation, utilities and user guides. For OEM validated networking drivers, documentation and other utilities, select Downloads > OEM from the menu above.

To Raise A Support Ticket

There are two ways to create a support ticket. In both cases please include as much detail as you can (for example, Onload users might attach the output from "onload_stackdump lots" and Windows users might attach the output from the System Information Report).

By Email

Send an e-mail to our Customer Support team at .

Please note: if we have not received an e-mail from you before you will need to complete the registration process to allow the ticket to be opened.

Using This Portal

After you have registered (above, right) you can log-in and then select Support > Create a ticket from the menu above.

Support Availability

Our Support department is in the UK and normally handles support tickets from Monday to Friday, 9am to 6pm (UK time). If you have a current EnterpriseOnload Support Contract, and this is an urgent issue, please call your dedicated support number.

Please note: we offer telephone support for cases that are covered by an appropriate and valid Support Contract. To purchase a Support Contract, please contact an authorized reseller or e-mail us at .

This website

If you encounter problems using this website, including registration and logging-in, please contact us at .