Customer Support Cases

Our customer support cases have migrated to our new Xilinx customer support website.
To view your cases please click this link


We have multiple ways for you to interact and get the answers you need quickly. A variety of resources are provided to help you find the information you need at your fingertips. Depending upon your user profile, you’ll be able to access downloads, documentation and access the partner portal and more.


Select Downloads from the menu above and then the category to download networking drivers, documentation, utilities and user guides. For OEM validated networking drivers, documentation and other utilities, select Downloads > OEM from the menu above.

EnterpriseOnload access requires you to log-in and for your company to have an active Support Contract.

Support Availability

Our Support department is in the UK and normally handles support tickets from Monday to Friday, 9am to 6pm (UK time). If you have a current EnterpriseOnload Support Contract, and this is an urgent issue, please call your dedicated support number.

Please note: we offer telephone support for cases that are covered by an appropriate and valid Support Contract. To purchase a Support Contract, please contact an authorized reseller or e-mail us at .

This website

If you encounter problems using this website, including registration and logging-in, please contact us at .